RECEPTION HOURS – MONDAY TO SUNDAY 9AM – 5PM (public holidays may vary)
## CHECK IN / CHECK OUT
All Rooms
Check in 2pm
Check out 10am
Sites
Check in 12pm
Check out 10am
## Upon Arrival
All visitors to the park must report to the office and sign in on arrival.
## Pool Area
Our pools are open for park guests 6am – 10pm. Wristbands must be worn. Refusal to do so may mean removal from the private park. Shower before entering the pools. Pool towels can be hired from Reception. There are 6 thermal pools. Please no glass or alcohol in the pool area. Topless and nude sunbathing is not permitted. Children are required to be always supervised by an adult. Ensure that you move frequently through the thermal pools as to avoid dehydration. Keep up your fluid intake. Under 16yrs are not permitted to use the adult pool enclosure.
## Toilet Block
There is an amenities block located in the centre of the park that is available 24 hours for park guests. Amenities include separate men's and ladies’ toilets and showers. At various times the toilets are closed for cleaning. Please leave these facilities in a neat and tidy manner and ensure that young children are accompanied and supervised whilst using the amenities block.
## Pets
Our Park is pet friendly for those using powered/unpowered sites; our rooms are not. Strictly no pets permitted in rooms. Additional cleaning costs ($200) will be incurred if pets are found to be in rooms. Pets are required to be on a leash within the park grounds. Ensure you clean up after your pet. Pets are not permitted in communal kitchen areas, toilets, laundry, or the pool area. Except for service dogs. Further information can be found in our Pet Policy online.
## Laundry
Laundry is provided at the rear of the toilet block. All washes $4. Powder available from vending machine located in the laundry room or reception. A clothesline is provided at the end of the amenities block. You will need to bring your own pegs.
## Keys
Please return keys to reception on checkout. Any lost keys will incur a $50 charge.
## Security
While the Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan, or room during the day and overnight. Your property is your responsibility. No refunds or reimbursements will be provided for loss or damage. Management accepts no responsibility for any damage loss or theft.
## Vehicles
Only one car is included in your room booking. Additional vehicles/trailers/boats will need to be parked out the front of the park. Car passes must be displayed on your dash while staying at the park. No car pass No entry.
## Maximum numbers in rooms
The number of people accommodated in each room must not exceed the number of beds available. Standard Room 3 people. Self-contained 5 people.
## Alcohol
Is permitted in your room or on your designated site, but excessive drinking will not be tolerated. Anyone who presents a danger to themselves, or others will be asked to leave the Park without a refund. Alcohol must be consumed responsibly in your room. Alcohol is not permitted to be taken into the pool area.
## Smoking/Vaping
Is Prohibited Inside all Our Rooms/ Common Areas – Smoking is not permitted in any of our accommodation or in any of the buildings, common areas, the pool area, if you smoke in accommodation there is a cleaning fee of $200. No smoking withing 5 metres of buildings. Please respect other guests when outside of your room.
## Campfires
Campfires are permitted on powered/unpowered sites using only a firepit. Available to hire from reception. No open campfires. It is your responsibility to ensure it is controlled and fully extinguished upon departure. Management reserves the right to prohibit ALL campfires at any time without prior notice.
Strictly no campfires permitted anywhere near buildings. Fines apply.
## Generators
For the enjoyment of all guests, we do not allow generators to be used at any time at the park. If you require power, please book one of our powered sites.
## Power Leads
Power leads must be 15amp and neatly placed on your powered site.
## Noise Curfew
A noise curfew is in place after 10pm and till 7am This establishment is a tranquil environment, don’t ruin that. Management has a ZERO tolerance policy for obnoxious and/or inconsiderate guests. Personal sound systems not to be operated before 8am and after 8pm.
## Visitors
Are welcome whilst you are present on site. You are responsible for your guest's behavior at all times. All visitors to the park who want to use the park's facilities (eg. pool, showers, etc) or stay overnight must first be registered with the office and any fees paid for. All guest vehicles must be parked outside in the car park. Your guest must not exceed the maximum occupancy of your site / room.
## Maintenance
If you find anything at your site, or in your room that is not in working order, please contact reception or a member of staff.
## Rubbish
Please place rubbish in the bins provided. A recycling option is also available.
Your site should be left as you found it in a clean and tidy manner.
The room stayed in should be left in a clean and tidy manner. In the event that property has been damaged (whether such damage is willful or not) and/or left in an excessively dirty or untidy state, it will be at the discretion of management to charge guests for damage.
## Budget Room Kitchen
For use only by those staying in the budget room. Guest will need to provide their own crockery and utensils. Leave the kitchen clean and dispose of rubbish in the bins provided so other guests can enjoy the area. Kitchen is equipped with fridge, microwave, cook top, kettle and toaster and griller.
## Camp kitchen
Is provided for your convenience. Please leave it clean and dispose of rubbish in the bins provided so other guests can enjoy the area.
## Room contents
Under no circumstances should room contents (towels, utensils, furniture etc) be taken and/or placed in another room. You are responsible for the contents of the room whilst staying. Upon leaving an inventory will be taken, should it be found that items are missing you will be liable for covering these costs.
## Dump point
Is available at the rear of the amenities block and available to onsite guests. Please dispose of all waste in dump point and NOT in toilets. Leave the area clean after use. Nappies, wipes and sanitary items must not be disposed of in the dump point.
## Evacuation Procedure
Please familiarize yourself with the Emergency Evacuation Procedures displayed in the communal areas around the park.
## Extend your stay
If you are considering extending your stay, please speak to someone at Reception prior to your scheduled departure date. Though you are welcome to extend your stay in our park, we can only guarantee your cabin or site to the departure date shown on your booking.
House Rules
We ask Guests and Invitees of guests respect the needs of others and behave in a manner which is conducive to the safety, comfort, and convenience of other guests. A breach of House Rules includes:
- Noisy, offensive and/or unruly behaviour
- Damage to or destruction of property will incur a fee. This will be charged at repair or replacement costs.
- Stolen items – Any missing property will incur a replacement fee.
Failure to comply will result in all guests being removed and no refunds.
